Privacy Policy
Effective October 7, 2026
Your privacy matters to us. This policy explains, in plain language, what information Snaprio collects, why, who we share it with, and the choices you have. In short: we use your information only to run Snaprio for you, we never sell it, we never see your marketplace passwords, and you can delete everything at any time.
1. Who is responsible for your information
Snaprio is operated by Nehemiah Tohebo ("we", "us"). We are responsible for the personal information described in this policy (in EU and UK terms, we are the "data controller"). You can reach us about anything in this policy at support@snaprio.com.
2. The information we collect
Account information. Your email address and, if you sign in with Google, the basic profile details Google shares with us (your name and profile picture). We don't receive your Google password.
Your items and listings. The photos you upload, the item details the AI finds and that you confirm or correct, price estimates, listing text, the prices you choose, links to your live listings, and sale details (where and when it sold, the sale price and fees).
Shipping details. The country, city and postal code you save in Settings, and, if you add it, your name and ship-from street address. We use them only to fill in the location and shipping fields on the marketplaces you list on (some put your address on shipping labels). You can change or remove them at any time in Settings.
Usage and billing records. How many credits you use, when you scan or post, the AI's answers (kept so we can improve accuracy), and your plan and subscription status. We record the approximate cost of each AI request to protect the service from abuse.
Payment information. Payments are handled by Paddle, our reseller. Paddle collects your payment details, billing address and country. We receive only what we need to run your account: your plan, subscription status, renewal dates and purchase records. We never see or store your full card number.
eBay connection. If you connect eBay, we store the access keys eBay gives us (encrypted), your eBay username, the ship-from postal code and country you give us, and the IDs of your selling policies. To spot sales automatically we read your eBay orders and keep only the order ID, the item, the sale price and eBay's fees. We don't store buyers' names or addresses.
Browser extension. See section 8 for exactly what the extension does.
Technical information. Like most websites, our hosting providers automatically log basic technical data such as IP address, browser type and the pages requested, for security and to keep the service running.
3. How we use your information
- to provide the Service: identify your items, estimate prices, write and post listings, and track your inventory and sales;
- to manage your account, plan, credits and payments;
- to keep the Service safe, prevent abuse and fraud, and enforce our Terms;
- to improve the accuracy of our AI and the quality of the Service, using the AI answers and your corrections;
- to send you messages about your account, such as sign-in codes, receipts (sent by Paddle) and important changes;
- to meet legal obligations, such as tax and accounting rules.
4. Artificial intelligence
When you scan an item, your photos are sent to Google's Gemini AI service so it can identify the item, and the confirmed item details are sent again to write listings and fill in marketplace details. Google processes this data on our behalf to return the result, under its terms for paid API customers, which do not allow Google to use our requests to train its models.
AI results are suggestions. You review and confirm item details before anything is listed. We don't use AI to make decisions about you that have legal or similarly significant effects.
5. Legal bases for using your information (EU and UK users)
- Contract: to provide the Service you signed up for, including your plan and the listings you ask us to post.
- Legitimate interests: to keep the Service secure, prevent abuse, and improve our AI and features, in ways that don't override your rights.
- Legal obligation: to keep records required for tax and accounting.
- Consent: where we ask for it, for example when you connect eBay or install the extension. You can withdraw consent at any time by disconnecting or removing it.
6. Who we share information with
We do not sell your personal information, and we don't share it for advertising. We share it only with these service providers, who process it for us under contracts that require them to protect it, and with the marketplaces you choose:
- Supabase: database, sign-in and private photo storage (United States).
- Vercel: website hosting.
- Google: sign in with Google, and the Gemini AI service.
- Paddle: checkout, payments, invoices and sales tax, as our Merchant of Record.
- Upstash: rate limiting to prevent abuse (stores a short-lived counter tied to your user ID).
- Resend: sending sign-in code emails.
- eBay and the other marketplaces you connect: when you ask us to list an item, we send the listing (photos, title, description, price and item details) to that marketplace. Once published, your listing is governed by that marketplace's own privacy policy.
We may also disclose information if required by law, to protect the rights and safety of our users or others, or as part of a sale or reorganization of the business, in which case this policy will continue to apply.
7. International transfers
Our servers and most of our providers are in the United States. If you use Snaprio from the EU, the UK or elsewhere, your information is transferred to and processed in the United States. Where required, we rely on appropriate safeguards for these transfers, such as the European Commission's Standard Contractual Clauses and the UK International Data Transfer Addendum offered by our providers.
8. The Snaprio browser extension
The extension only works for you, in your own browser, and does only these things:
- connects to your Snaprio account with a private key that is stored in the extension and can be removed by disconnecting or uninstalling it;
- when you press "List", opens the marketplace's "new listing" page and fills in your listing, then tells Snaprio the link to the published listing;
- checks whether you are logged in to each supported marketplace. For Facebook it only checks whether Facebook's login cookie exists; it never reads or sends the cookie's contents. It never reads, collects or stores your passwords;
- about every 30 minutes, opens your own live listings to see whether they have sold, and tells Snaprio only which item sold.
The extension does not read your browsing history, other websites, your messages or your personal data on the marketplaces, and does not track you.
9. How long we keep information
- Photos of sold items: deleted 30 days after the sale, except one small thumbnail kept for your records.
- Draft items you haven't touched for 60 days: deleted, with their photos.
- Everything else in your account (items, listings, sales, usage history): kept while your account exists, so your inventory and analytics work.
- When you delete your account: your photos and account data are deleted right away. Copies may remain in encrypted backups for a short time before they are overwritten. Paddle keeps payment and tax records for as long as the law requires.
10. How we protect your information
All traffic is encrypted (HTTPS). Your photos are stored privately and are only accessible to you through short-lived links. Our database enforces that each user can only access their own records. eBay access keys are encrypted before they are stored. Secret keys are kept on our servers only. No system is perfectly secure, but we work to protect your information and will notify you and the authorities of a breach where the law requires.
11. Your rights and choices
Depending on where you live, you may have the right to:
- access the personal information we hold about you and get a copy of it;
- correct information that is wrong or incomplete;
- delete your information (you can delete your whole account yourself in Settings);
- receive your information in a portable format;
- object to or restrict certain processing, and withdraw consent;
- complain to your local data protection authority (for example the ICO in the UK).
California residents also have the right to know what personal information we collect and how we use it, to delete it, to correct it, and not to be discriminated against for using these rights. We do not sell or "share" personal information as those terms are defined in California law.
To use any of these rights, email support@snaprio.com. We will respond within 30 days (or the time your law requires) and may need to confirm your identity first.
12. Cookies and similar technologies
We use only the cookies and browser storage needed for the Service to work: to keep you signed in, to remember small preferences such as whether you have seen the welcome guide or hidden the setup checklist, and to keep a scan in progress on your device until it is uploaded. We do not use advertising or cross-site tracking cookies. Paddle's checkout may set its own cookies when you pay, under Paddle's policy.
13. Children
Snaprio is not directed at children under 13, and we don't knowingly collect personal information from them. Users under 18 may use the Service only with a parent's or guardian's permission. If you believe a child under 13 has given us personal information, contact support@snaprio.com and we will delete it.
14. Changes to this policy
We may update this policy as the Service changes. We will post the new version here and update the effective date, and if the changes are significant we will tell you by email or in the app before they take effect.
15. Contact
For privacy questions or requests, email support@snaprio.com. Snaprio is operated by Nehemiah Tohebo.
Questions? Email us at support@snaprio.com. We usually reply within two business days.