Refund Policy

Effective October 7, 2026

1. 1. Who processes payments and refunds

   All Snaprio purchases are sold and processed by Paddle.com, our authorized reseller and Merchant of Record. Paddle handles your payment, invoice, taxes and any refund. This policy explains when we will approve a refund; Paddle's buyer terms also apply to your purchase, and where they give you more rights, those rights win.

2. 2. Cancel your subscription any time

   You can cancel a monthly or yearly plan whenever you like in Settings, with no fees and no questions asked. When you cancel:

   • you won't be charged again;
   • your plan stays fully active, with all its credits, until the end of the period you already paid for;
   • after that, you need an active plan to use Snaprio again. Your items, listings and history stay saved in your account, and you can subscribe again at any time.

   Free trials. If you cancel during your free trial (7 days for Flipper), you won't be charged at all. If you forget to cancel and are charged when the trial ends, you can ask for a refund under the 14-day money-back guarantee below.

   Cancelling stops future payments. It doesn't by itself refund the current period, but see the next sections for when we do refund.

3. 3. 14-day money-back guarantee on your first subscription

   We want you to try Snaprio without worry. If you subscribe to a paid plan for the first time and it isn't right for you, contact us within 14 days of your first payment and we will refund that payment in full, as long as you have used no more than 5 credits from the paid plan.

   This applies to both monthly and yearly plans, once per customer. If you have used more than 5 credits, you can still cancel at any time and keep your plan until the end of the period, but the payment won't be refunded.

4. 4. Renewals you forgot to cancel

   Subscriptions renew automatically, and we send a receipt each time. If your plan renewed but you meant to cancel, contact us within 7 days of the renewal. If you haven't used any credits since the renewal, we will refund that renewal payment in full and cancel the plan. If you have used credits since the renewal, we can't refund it, but you can cancel so it doesn't renew again.

5. 5. Yearly plans

   Yearly plans are paid up front at a discount. Apart from the 14-day guarantee above, we don't give partial or pro-rated refunds for the unused months of a yearly plan. If you cancel, you keep the plan until the end of the year you paid for.

6. 6. Credit packs

   Credit packs are one-time purchases and their credits never expire while your account exists. We will refund a credit pack in full if you contact us within 14 days of buying it and none of its credits have been used.

   Once any credits from a pack have been used, that pack can no longer be refunded, because credits are used up as soon as the AI work is done. Pack credits are always used only after your monthly plan credits run out, so a pack you just bought is usually untouched.

7. 7. When something goes wrong on our side

   We will always make things right if the problem is ours, for example if:

   • you were charged twice, or charged after you cancelled;
   • you were charged the wrong amount;
   • a paid feature didn't work for a long period because of a fault on our side.

   In these cases we will refund the affected payment or give you the equivalent credits, whichever you prefer. Note that scans that fail because of a technical error, and the first rejected scans each day (unclear photos or items that can't be sold), never use a credit in the first place.

8. 8. Your legal rights (including the EU and UK)

   Nothing in this policy limits the rights you have under the consumer laws where you live. If you are a consumer in the European Union or the United Kingdom, you normally have the right to withdraw from a purchase of a digital service within 14 days.

   When you start using a paid plan or credit pack right away (for example by scanning an item), you ask us to begin providing the service immediately. If you then withdraw within the 14 days, we will refund you, minus a fair amount for the part of the service you already used, calculated in proportion to the credits you used. Where our 14-day guarantee above gives you more, you get the better of the two.

9. 9. Deleting your account

   If you delete your account, any paid subscription is cancelled and remaining time, monthly credits and unused credit-pack credits are lost, as shown on the delete screen before you confirm. If you are still within one of the refund windows above, please ask for your refund before deleting your account, so we can find your purchase.

10. 10. How to ask for a refund

    Email support@snaprio.com from the email address on your Snaprio account and include:

    • what you would like refunded (subscription, renewal or credit pack);
    • the order number from your Paddle receipt, if you have it;
    • if you like, a short note on what didn't work for you. It helps us improve, but it's optional.

    You can also contact Paddle directly using the link in your receipt email. We aim to reply within two business days. Approved refunds go back to the original payment method; depending on your bank or card provider they usually appear within 5 to 10 business days.

11. 11. Chargebacks

    If something is wrong with a payment, please contact us first; we can almost always fix it faster than a bank dispute. If a chargeback is opened, paid features may be paused while it is reviewed.

12. 12. Changes to this policy

    We may update this policy from time to time. Changes apply to purchases made after the new version is posted. The policy that applied when you made a purchase still applies to that purchase.

Questions? Email us at support@snaprio.com. We usually reply within two business days.